Returns / Exhanges - Purchases made directly from Scaleflying.com website may be returned/exchanged within 30 days of purchase, however the product must be unopened from its original packaging. Once the factory seal or bag has been broken, a retract cannot be returned or exchanged.
- We strive to deliver a high quality product and work continuously to
make every product free from defects. We offer a one-year manufacturers
warranty on our heavy duty electric retracts and we stand by our product. If for some
reason you feel you have a warranty situation, please contact our
warranty department via the email address below and we will be happy to
assist you. Please include a detailed description of the problem you are
having and we will promptly return your email.
Warranty does not cover issues due to misuse, negligence, or
normal wear and tear. Impact related damage is not covered under
warranty. Any modifications such as welding/soldering of wires also voids
warranty. Stripped gear sets are not covered by warranty
however retracts may be sent into Scaleflying USA for repair (all costs incurred
will be covered by customer including retail price for gear sets,
shipping, and nominal fees for time and labor). Again, if you have any
questions about warranty situations, please feel free to contact us.